Terms & Conditions

01Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the Pinas Gold website, WhatsApp ordering service, showroom and any purchase of gold jewelry from us (together, the "Services"). They are issued in accordance with Federal Decree-Law No. 14 of 2023 on Trading through Modern Technology (the "E-Commerce Law") and its Executive Regulations, and with Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Decision No. 66 of 2023 issuing its Executive Regulations. By browsing our website, placing an order, or otherwise using our Services, you agree to be bound by these Terms, our Privacy Policy, and our Cookies Policy. If you do not agree, please do not use our Services.

02About Us

Pinas Gold Jewellery Trading LLC is a Filipino-owned gold jewelry business operating from Al Khail Gate, Al Quoz Industrial Area 2, Dubai, United Arab Emirates. We serve walk-in and online customers across the UAE.

You can contact us on +971 50 581 8365 or +971 55 591 3226, or at sparkbrightly@pinasgolduae.com. We are available 24/7. Our trade licence and registration details are available on request before you place an order.

03Eligibility

You must be at least 18 years old, or have the legal capacity to enter into binding contracts under UAE law, to place an order with us. By placing an order, you confirm that the information you provide is accurate and that you have authority to use the payment method provided.

04Products and Descriptions

All our jewelry is genuine gold, certified 18K, as stated on each product. Each product page shows the karat and weight of the piece. We take care to describe and photograph pieces accurately, but small differences in colour and finish between a photograph and the piece itself, and small differences in weight, may occur with handcrafted jewelry.

05Pricing, Gold Rates and VAT

Our prices follow the daily gold rate. The price of a gold piece is worked out from its weight, the current gold rate for its karat, and any making and additional charges. Because the gold rate changes, the price of a piece can change from day to day. The price shown when you place your order is the price you pay for that order, and it does not change after we confirm the order.

Prices are shown in UAE dirhams (AED). If you choose to view prices in Philippine pesos (PHP), the peso amounts are estimates at our current exchange rate; orders are priced and charged in AED unless you pay by GCash, in which case we show the exact peso amount to send. UAE VAT at 5% applies to gold jewelry, including the making charge, and is shown at checkout and on your tax invoice. How prices, karats, hallmarks and weights work is explained in our Gold Pricing & Hallmarking policy.

We may correct pricing errors. If we find an error in the price of a piece you ordered, we will contact you and let you confirm the order at the correct price or cancel it for a full refund.

06Order Acceptance and Payment

Placing an order is an offer to buy. We accept it when we confirm it to you, usually by WhatsApp or email. We may decline or cancel an order, for example if a piece is out of stock or we cannot verify your details, in which case you receive a full refund of anything paid.

Payment methods offered at checkout may include cash on delivery, bank transfer, card payment and GCash. For bank transfer and GCash, your order is prepared once we confirm your payment; for GCash, please upload your payment screenshot after placing the order. Card payments are processed by a secure third-party payment gateway; we do not store your card details.

07Delivery

We deliver across the United Arab Emirates. Local deliveries usually take 1 to 3 business days, and all orders are sent with secured delivery. You can also collect your order from our showroom at Al Khail Gate, Al Quoz Industrial Area 2, Dubai. Delivery fees and minimum order values by emirate are shown at checkout.

Delivery times are estimates and may be affected by public holidays and circumstances outside our control. Please make sure someone is available to receive the order. Because the order contains valuable items, we may ask the recipient to show identification and sign on delivery.

08Returns, Exchanges and Cancellations

If there is an issue with your order, you may request a return or exchange within 7 days of receiving it, provided the piece is in its original condition and packaging. Full details, including when a refund is available, are in our Refund Policy.

You may cancel an order before it is dispatched for a full refund.

09Authenticity Guarantee

We guarantee that every piece is genuine gold of the karat stated. If you believe a piece does not match its stated karat, contact us and we will review it with you, including testing the piece where appropriate. If we find that the piece does not match, we will refund or exchange it in line with our Refund Policy.

10Pawnable Gold

Our jewelry is genuine, certified 18K gold and can be pawned. Pawnshops and lenders set their own valuation, loan amount and terms, and we do not guarantee that any lender will accept a piece or lend a particular amount. Pinas Gold is not a pawnshop. Full details are in our Pawnable Gold Terms.

11Customer Identification

As a dealer in precious metals in the UAE, we may ask for your Emirates ID or passport for higher-value purchases, exchanges and buy-backs, and we must report cash transactions of AED 55,000 or more to the UAE authorities. Payments must come from the buyer. Details are in our Anti-Money Laundering Policy.

12Promotional Codes and Offers

Promotional codes and offers are valid only for the period and conditions stated, may be limited in number of uses, and cannot be exchanged for cash. We may withdraw an offer at any time, but not for an order that has already been confirmed.

13User Conduct

You agree not to misuse our website or Services, including by submitting false information, attempting to gain unauthorised access, interfering with the website's operation, or using it for any unlawful purpose.

14Intellectual Property

The Pinas Gold name, logo, photographs, text and designs on our website belong to us or our licensors and are protected by law. You may not copy or reuse them without our written permission.

15Limitation of Liability

To the extent permitted by UAE law, our liability for any claim relating to an order is limited to the price you paid for the affected piece. We are not liable for indirect or consequential losses. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including for fraud or for your statutory consumer rights.

16Force Majeure

We are not responsible for delay or failure to perform where this is caused by events beyond our reasonable control, such as natural events, public health measures, government action, strikes, or failures of couriers, banks or internet services.

17Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Subject to your statutory consumer rights, the courts of Dubai have jurisdiction over any dispute.

18Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or in UAE law. The "Effective date" at the top of this page shows when these Terms were last revised. Your continued use of our Services after any update constitutes your acceptance of the revised Terms.

19Complaints and Contact Us

If you have any questions, feedback, or a complaint about these Terms & Conditions or an order, please contact us at sparkbrightly@pinasgolduae.com, call +971 50 581 8365, or visit us at Al Khail Gate, Al Quoz Industrial Area 2, Dubai, United Arab Emirates. We aim to acknowledge complaints within 1 business day and resolve them promptly. If a complaint cannot be resolved directly with us, you may also raise it with the consumer protection department of the UAE Ministry of Economy.